The Correlation Between Students Information Needs Towards Universities’ Website Quality (Survey On Universiti Malaya And Universitas Indonesia’s Website During COVID-19 In 2022)

Abstract

The Large-Scale Restriction regulation impacts students' learning process by requiring them to study from home. The university uses the website as a medium for distributing information to communicate with its students. This research is intended to determine whether the website is effective as a medium of information during COVID-19 by looking for the relationship between information needs and website quality. Researchers use Uses & Gratification theory to assess student needs and WebQual to assess website quality. With the Pearson productmoment analysis method, researchers took data using a survey method from students from Universiti Malaya and Universitas Indonesia. The study results were taken from the analysis of the relationship between website quality variables (usability, information and interaction quality) and student information needs variables (cognitive needs, personal integrative needs, and social integrative needs). The research shows a relationship between the two variables on the Universiti Malaya and the Universitas Indonesia websites. The strong relationship between student information needs and website quality makes the Universitas Indonesia's website an effective information medium during this pandemic. Meanwhile, the existence of a weak relationship between personal needs and the quality of interaction makes the Universiti Malaya website quite effective as a medium of information.