Company Performance Measurement in The Manufacturing Sector Using Malcolm Baldrige National Quality Award

Abstract

Along with the development of the manufacturing world, PT. Sandang Asia Maju Abadi faces fierce competition, so efforts to maintain high standards are significant. This study aims to get an overview of the performance of PT. Clothing Asia Maju Abadi uses the Baldridge Excellent Framework criteria approach for manufacturing companies. This sequential explanatory study uses an analytic observational design with a cross-sectional study approach. Data was collected by completing questionnaires, in-depth interviews, observation, and group discussion forums. To fill out the questionnaire, 96 employees were selected using a proportional stratified random sampling technique. Meanwhile, three employees were obtained through a purposive sampling technique for the interview method. Performance evaluation is based on the seven criteria contained in the BEF, which have two dimensions: process and outcome. The results showed that the criterion with the highest percentage score was Customer Focus (50.78%), and the lowest was Workforce focus (38.23%). The total score is 467.83 out of a maximum score of 1000 points. It is shown that the performance of PT. Sandang Asia Maju Abadi is at the "Good Performance" level (point scale 376-475)