FRAMEWORK OF VENDOR PERFORMANCE ASSESSMENT IN HOSPITALITY INDUSTRY (Case Study: Sofyan Inn Unisi Hotel Yogyakarta)

Abstract

The aims of this research are to design a framework of vendor performance assessment for the hospitality industry. Vendors performance assessment is important to improve vendor performance and manage long-term relationships between the company and their vendor. This vendor assessment framework was developed based on the literature review and interview with procurement experts, and staff at the hospitality. Performance assessment criteria are identified and carried out testing for validity by distributing questionnaires to the procurement department at several hotels. To get the weight of each criterion, then the questionnaire is distributed to the expert procurement and analysis of answers using the Analytical Hierarchy Process (AHP) method, where after obtaining a consistent CR of Analytical Hierarchy Process (AHP), Fuzzy Analytical Hierarchy Process (FAHP) is then used to eliminate subjective of the data so that the data is seen as more objective. The final performance score is calculated based on the standard value of each criterion multiplied by the weight. Based on the application of this model in the hotel, it is known that the proposed model is suitable to assess supplier performance and greatly help the hotel in managing their supplier performance.