Risk Management Analysis At Distribution Department Using House Of Risk Method (Study Case : Pt. Pln (Persero) Ulp Kendal)

Abstract

Risk management, which is essential to completing a project and business activities inside a company includes inside risk assessment. This research will be focused on risk assessment and preventive action in PT. PLN ULP Kendal, which is a distribution department that distribute electricity to the customers based on their specifications, amounts, and their needs. PT. PLN ULP Kendal include in a large scale of company that involved huge amount of process occurred in the distribution process of electricity to the customer. Therefore, there must be several risks that might be occurred because every process will face risks that could present threats to its success. For this undergraduate thesis, House of Risk method was chosen because this method combined two integrated model between Failure Mode Effect Analysis with House of Quality. Therefore, this method not only analysed the risk by categorized the risk into the events and agents, but also prioritized the risk to be further solved by the proposed preventive mitigation action with specific and comprehensive analysis with two phases. From those method that has been applied and calculated, the results reveal 13 risk events and agents and 7 preventive mitigation action to solve the priority risk agents based on the result of House of Risk phase 2.