Implementation of Quality Management System to Achieve Operation Excellence at PT Epsindo Jaya Pratama

Abstract

This study explores the implementation of the ISO 9001: 2015 Quality Management System (QMS) at PT Epsindo Jaya Pratama to achieve operational excellence. The QMS serves as a strategic framework to enhance efficiency, ensure compliance with international standards, and meet customer expectations. The research identifies key processes involved in QMS adoption, including leadership commitment, employee training, system documentation, and regular audits. By employing qualitative methods such as interviews and observations, the study highlights the role of Quality Management Representatives (QMR) in promoting a culture of continuous improvement. The findings demonstrate significant improvements in operational performance, customer satisfaction, and stakeholder trust. Recommendations emphasize the importance of consistent employee engagement, robust feedback mechanisms, and phased implementation strategies to sustain quality initiatives and competitiveness in the oil and gas industry. This research provides actionable insights for organizations aiming to leverage QMS for enhanced productivity and market positioning.