Analysis of Community Development and Corporate Social Responsibility at Job Pertamina-medco E&P Simenggaris

Abstract

Social problems that occur in the oil and gas industry often become very serious problems because people around industrial locations often feel that their area has been exploited but they receive nothing from the rich natural resources in their area. This gap can result in demonstrations and even damage to company assets. Corporate Social Responsibility through community development programs can reduce the gap between companies and communities around the oil and gas industry. This research aims to improve the quality of community development programs based on the Voice of Customer. Quality Function Deployment (QFD) has been widely used as a tool to improve the quality of industrial performance. This method is used to identify, analyze, and determine alternative improvement actions that will be carried out. Quality Function Deployment begins with creating a product planning matrix (House of Quality). In this research, the results obtained show that the priority program aspect for improvement first is the agricultural business development program (2.062), Workshop program and supply cleaning facilities (1,483), scholarship program for outstanding students (1,462), supplying boat equipment and engines (1,244), socialization of healthy living and preventing infectious diseases (1,030).