Workload Analysis Of Supervisory Level At PT. XYZ Using Full-time Equivalent Method

Abstract

This study aims to analyze the workload of supervisory-level employees at PT. XYZ, a coal hauling company, uses the Full Time Equivalent (FTE) method. Excessive workload among supervisors has been identified as a critical issue leading to long processing times, decreased performance, and operational incidents that caused production stoppages and financial losses. The research was conducted through observation, interviews, and data collection regarding working hours, allowance, and job activities. Based on the FTE results, several supervisory positions were found to be in the overload category, indicating that the current number of supervisors is insufficient to meet operational demands. To identify the underlying causes of this condition, a Root Cause Analysis (RCA) was performed using the Fishbone Diagram, which revealed key contributing factors including skill gaps among supervisors, manual and non-digital work systems, unreliable tools, and an insufficient number of supervisors. To address these issues, several solutions are proposed: conducting targeted training and mentoring programs to improve supervisor competence, implementing digital reporting and scheduling systems to increase efficiency, upgrading technological tools and ensuring their reliability, and hiring additional supervisors to balance the workload. These actions are expected to reduce excessive workload, improve operational efficiency, and minimize the risk of incidents due to fatigue or mismanagement. Ultimately, this research provides practical recommendations for optimizing manpower planning and enhancing supervisory performance at PT. XYZ by adding 6 new supervisors.