Responding to and Transcending a Crisis: A Case Study of a Small Frontline Clinic in Facing Covid 19 Pandemic

Abstract

This study aims to deeply understand in depth the adjustment of a Pratama Clinic (Indonesian frontline clinics) during Covid-19 pandemic. It used the qualitative method with a single case study design. The subjects selected were 3 nurses, 2 doctors, 1 midwife, 1 front officer and 1 director of clinic. The subjects selected were the employees directly interacting with the patients in expectation that this study can obtain a comprehensive view on the adjustment of the clinic during the pandemic. The data obtained were analysed through content analysis and continued comparison to find the themes and category of themes from the subject narrations. The findings are summarized in the following themes: the initial adjustment in the beginning of the pandemic in Indonesia, the impacts of Covid-19 pandemic experienced by the clinic, the broader adjustment in response to the impacts of Covid-19 pandemic, the surviving strategy used by the clinic, factors contributing to the effectiveness of strategy, and strategy implementation results. Islamic subthemes were found in the survival strategy as performing religious routines for employees by reading verses of the Qur’an, and by requiring all employees to take turns to give Islamic reminders, as a way to strengthen the employees mentally by transcending the difficult situation.