An Analysis of Enterprise Resource Planning (ERP) Implementation on the Effectiveness of Bill Payment Management Procedures at PT Dirgantara Indonesia

Abstract

Technological developments have influenced the implementation of SAP-ERP on companies in developing their operational systems. This research aims to analyze the effectiveness of SAP- ERP implementation in bill payment procedures using the theory of Technology, Organization, and Environment (TOE). Researchers used qualitative-descriptive methods and used primary and secondary data sources in collecting research data. Primary data was obtained from observations and interviews. Semi-structured interviews were conducted involving three informants who were relevant to the implementation and users of SAP-ERP at a company in Bandung. Secondary data was obtained from company archive documents to find out the company's bill payment procedures. Data analysis techniques in this research include data reduction, data display, and drawing conclusions. The research results show that there were challenges faced by the company as well as solutions to the problems and benefits obtained by the company in implementing SAP-ERP in bill payment procedures. Further results were the results of the research analysis discussed in this article. This research contributes to studying TOE theory in implementing SAP-ERP in a company.