Analisis Waktu Tunggu Dan Dispensing Time Pasien Rawat Jalan Di Instalasi Farmasi Rumah Sakit Umum Daerah Kota Yogyakarta

Abstract

Health care quality and affordable by the public is one thing that is needed to improve public health, one of the existing services, namely services in the hospital pharmacy installation. IFRS services very close to the problem regarding patient waiting times and dispensing time. Time is very important in a service. This study aims to look at the picture of IFRS services and see average Waku wait and time dispensing of drugs in public hospitals were the city of Yogyakarta in February 2016. This study is an observational study by direct observation and quantitative approach using statistical analysis calculated the mean, median, and standard deviation of the average patient waiting time and dispensing time. This research was conducted with a random sample sampling by taking 8 recipes on a given day then calculated the time from patients to submit recipes to patients receiving the drug. The supporting data is done by interviewing the head of a hospital pharmacy installation. Quantitative analysis was done by using Product Moment Correlation analysis. The result showed the average waiting time at the hospital IFRS amounted to 14.7 minutes or 97.2% of prescriptions meet hospital standards ie ≤ 30 minutes. The average dispensing time of a patient by a pharmacist obtained a value of 1.2 minutes. Analysis of the relationship with the peak hours waiting time p value 0.422 means that there was no relationship, while the amount of drug and the waiting time there is a relationship with a significance value of 0.00.