InterCultural Communication : An Analysis of Indonesian Exchange Student's Experiences at Universiti Utara Malaysia, Malaysia

Abstract

This research explores the intercultural communication experiences of Indonesian exchange students at Universiti Utara Malaysia (UUM). With the increasing number of Indonesian students studying abroad, understanding the challenges and strategies for effective intercultural communication is essential. Using qualitative research methods, including observations and in-depth interviews with six Indonesian exchange students, this study identifies key communication forms, challenges, and adaptation strategies. Findings reveal that students use a mix of verbal and non-verbal communication, with language differences presenting both obstacles and opportunities. Digital media platforms, including WhatsApp, Telegram, Zoom, and Webex, play a pivotal role in sustaining connections and enabling communications. Despite initial difficulties in academic, social, and personal adaptation, students develop intercultural competence through engagement with diverse peers. Importantly, the findings support Deardorff’s model of Intercultural Communication Competence (ICC) "ability to communicate effectively and appropriately in intercultural situations based on one's intercultural knowledge, skills, and attitudes", showing that students enhanced their knowledge of local norms, developed skills to navigate diverse communication styles, strengthened attitudes of openness and empathy, and demonstrated behaviors of appropriate intercultural interaction. The study provides valuable insights for future exchange students, educational institutions, and policymakers seeking to enhance student exchange programs.