Evaluasi Kualitas Layanan E-Ticketing PT Kereta Api Indonesia

dc.contributor.advisor	Nursya’bani Purnama
dc.contributor.author	Putra, Gilang Wahyudhi
dc.date.accessioned	2017-11-04T04:26:46Z
dc.date.available	2017-11-04T04:26:46Z
dc.date.issued	2016-02-11
dc.description.abstract	The purpose of this study was to determine the factors that lead to e-ticketing customer satisfaction PT Kereta Api Indonesia, to determine the level of customer satisfaction of e-ticketing PT Kereta Api Indonesia, to determine the effect of variable consumer services, infrastructure, data security, and ease of use the quality of service. Methods of data collection using questionnaires and in analyzing data using multiple regression with F test and t test. In this study of 100 respondents drawn at random from the user's e-ticketing PT Kereta Api Indonesia. The results of this study are variable consumer services, data security ease of use have a significant effect on customer satisfaction while infrastructure variable has no significant effect on customer satisfaction.	en_US
dc.identifier.uri	https://repository.uii.ac.id/handle/123456789/4004
dc.publisher	Universitas Islam Indonesia	en_US
dc.subject	Kualitas	en_US
dc.subject	Kualitas Pelayanan	en_US
dc.subject	E-ticketing	en_US
dc.title	Evaluasi Kualitas Layanan E-Ticketing PT Kereta Api Indonesia	en_US
dc.type	Thesis	en_US